Shipping destinations:

• We ship locally to UK Mainland, United Kingdom only. We do not ship to the EU or Channel Islands.
• Kindly contact us before placing an order if you are outside of the United Kingdom in order to allow us to confirm we can undertake delivery. Please email queries to steven@southafricanshop.uk">steven@southafricanshop.uk

Shipping times:

• Local orders take 3 to 7 business days to be delivered to you and we ship within 2 to 5 business days.
• Shipping time might vary depending on location, shipment method and other factors.
• Orders are Dispatched Tuesday to Friday up to 2pm

• Shipping cost:

  • Orders over £150,00 will have free shipping.
  • Orders under £150,00 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.

• Shipping general:

  • We do not undertake deliveries on Bank Holidays.
  • Under our carriers terms any and all Damages need to be photographed as well as the box and shipping label of the carrier. Without photographic evidence of all 3 mentioned we cannot process claims for damages and hense they will be void. 
  • We do not guarantee nor imply any or the sort regarding our third-party couriers, carriers or Postal Service, and hence accept no liability. Orders over £150,00 will have free shipping.
  • Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery. Please note it is your responsibility to ensure someone is present at the delivery address to accept delivery, up to 2 attempts will be made, alternatively goods can be collected from the respective carriers depots .
  • Should the goods not be able to be delivered due to no one present to accept, or incorrect / changed delivery details provided, then the redelivery charges will be for your account.
  • We may deliver the Goods in instalments if they are not all available at the same time for delivery.
  • If some Goods are large and or heavy this may affect delivery times which may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
  • We do not guarantee delivery within the mentioned time frame as very rarely certain factors such as stock shortages, current COVID status levels, and unforeseen circumstances may arise. Kindly contact us if your goods are not received within 7 days, bearing in mind Bank Holidays do effect delivery times. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
  • As our goods are extremely fragile we do not accept responsibility for any damages if you opt to have the delivery made to any other address than the initial stipulated address on the order, we do not accept any responsibility of third party carriers, collection depots, or alternate addresses chosen after the order by yourself, and hence claims in this regard will not be entertained.  This is due to the amount of warehouse transfers involved as well as voiding all claims with our current carrier.
  • Our conditions are non-waivable and cancellations and or refunds will not be considered if you are not present for delivery and or of details provided by you are incorrect or have changed without due notification.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• At current date we do not accept offline payments via direct bank deposits or cash on delivery.

Returns and refunds

Your 100% satisfaction is important for us. We offer a 7-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Under our carriers terms any and all Damages need to be photographed as well as the box and shipping label of the carrier. Without photographic evidence of all 3 mentioned we cannot process claims for damages and hence they will be void. 
• As our goods are extremely fragile we do not accept responsibility for any damages if you opt to have the delivery made to any other address than the initial stipulated address on the order, we do not accept any responsibility of third party carriers, collection depots, or alternate addresses chosen after the order by yourself, and hence claims in this regard will not be entertained.  This is due to the amount of warehouse transfers involved as well as voiding all claims with our current carrier.
• Timing: we have a 7 days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email steven@southafricanshop.uk with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• If you have ordered Goods, and received them, you may cancel your order at any time within 7 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 7-day period.
• We will return your money subject to the following conditions only: That we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact. That you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them. The Goods must be returned to us as soon as any defect is discovered but not later than 7 days. So far as possible, Goods should be returned: with both Goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; at your risk and cost.
• The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
• In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
• If we agree that the Goods are faulty, we will: refund the cost of return carriage. replace the Goods as we choose.

Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 3 to 5 business days.